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Source:

Parking & Mobility Magazine

Updated:

November 12, 2023

Improving Customer Experience Through Frictionless Parking

Understanding frictionless parking is critical to making it work for a parking operation.

Improving Customer Experience Through Frictionless Parking

The article in Parking & Mobility magazine explores the concept of frictionless parking, aiming to enhance customer experience, improve traffic flow, increase revenue, and reduce operating costs in parking facilities. Authored by Nick Mazzenga, P.E., in collaboration with Michael Drow, CAPP, and Peter Lange, the article highlights the importance of combining effective operational practices with technological innovations like payment kiosks, license plate recognition systems, and various payment methods, including mobile and electronic options. The key to successful frictionless parking lies in understanding user needs and evaluating the effectiveness of these components to develop tailored solutions for parking facilities.


Parking & Mobility magazine is a publication of the International Parking & Mobility Institute.

Tags:

Parking Facilities, Parking Minimums, Public Parking, Frictionless Parking

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